Shipping Policy
At Mistovaa, we ensure your fragrance reaches you quickly, safely, and in perfect condition.
Order Processing
- All orders are processed within 1–2 business days
- Orders are not shipped on weekends or public holidays
- You will receive a confirmation email once your order is placed
Shipping Time
- UAE Delivery: 2–4 business days
- International Delivery: 5–10 business days
Delivery times may vary depending on your location and courier service.
Shipping Charges
- Shipping charges are calculated at checkout
- Free shipping may be available on selected orders or promotions
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Delays
While we strive for timely delivery, delays may occur due to:
- High order volume
- Customs clearance (international orders)
- Courier service issues
Mistovaa is not responsible for delays caused by third-party shipping partners.
Incorrect Address
Please ensure your shipping details are correct.
Mistovaa is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide photos (if applicable)
We will assist you in resolving the issue as quickly as possible.
Need Help?
For any shipping-related inquiries, contact us: